Users working with large files back up the files to external hard drives. One user's files take longer to back up than other users' files. The user has tried backing up the files to other users' drives with the same results.
Which of the following steps should the technician take first to correct this issue?
A. Replace the hard drive's USB cable.
B. Defragment the user's external hard drive.
C. Update the storage drivers on the user's system.
D. Instruct the user to compress the files.
Explanation:
If a hard drive is heavily fragmented, file read/write operations can take significantly longer, causing slow backup speeds. Defragmenting the drive organizes the data for more efficient access.
Why Not A (Replace the hard drive's USB cable): A faulty cable would typically cause disconnections or errors, not just slower speeds.
Why Not C (Update the storage drivers): This might help if the issue is with system drivers, but the described symptoms point to a fragmentation issue.
Why Not D (Compress the files): Compression reduces file size but does not address the root cause of the slow backups.
CompTIA A+ Exam
Reference: Core 2 (220-1102), Section 3.1, storage troubleshooting.