Certification Preparation Support & Refund Policy

CertQuestionsBank provides independent study materials for learning, review, and self-assessment. Customers who meet the conditions below may apply for a refund. Refund support does not guarantee that you will pass an exam, earn a certification, obtain employment, or achieve any other specific result.

1. Certification vendors excluded from refunds

All products and exams related to the following certification vendors are excluded from this Refund Policy:

● Broadcom (VMware)

● Dell Technologies

● Microsoft

● HPE

● Fortinet

Please review the product information carefully before purchasing materials related to these vendors.

2. Refund eligibility

Except for the vendors listed above, a refund request must meet all of the following conditions:

● You took the corresponding exam between the 7th and 30th calendar day after purchase, inclusive.

● You submitted the refund request within 7 calendar days after the exam.

● You provided an official score report showing your name, exam name or code, exam date, and result.

● The name on the score report matches the purchaser’s name or account information.

● The purchased product corresponds to the exam taken.

● The applicant, purchaser, and exam candidate are the same person.

Products shared with or used by another person are not eligible for a refund.

For orders containing multiple products, we will review only the amount actually paid for the product directly related to an eligible exam. Discounts, bundles, and promotional offers will be allocated proportionally.

Exams taken before the 7th calendar day or after the 30th calendar day following purchase are not eligible. Some products may be subject to separately disclosed terms due to update schedules, maintenance requirements, or product features. Eligible customers may receive updated materials or other support.

3. How to request a refund

Please email support@certquestionsbank.com with the following information:

● Order number and registered email address

● Purchased product and exam name or code

● Exam date and official score report

● A brief reason for the request

Complete requests are normally reviewed within 1 to 3 business days. Approved refunds will be returned to the original payment method.

Issues involving software installation, operating-system or device compatibility, security-software restrictions, browser settings, or network connections do not by themselves qualify for a refund. We will, however, offer reasonable assistance based on the circumstances.

4. Other situations not eligible for a refund

This Policy also does not apply if:

● The request is submitted after the deadline.

● The score report has been altered, cannot be verified, or contains inconsistent information.

● The purchaser was not the person who took the exam.

● The purchased product does not correspond to the exam taken.

● Different refund terms were clearly disclosed for the product.

● The customer breached the Terms of Service.

● There is evidence of sharing, copying, resale, unauthorized distribution, chargeback abuse, or fraud.

● The exam result was cancelled or invalidated because of misconduct or a violation of the exam provider’s rules.

Each eligible purchase may receive only one approved refund under this Policy.

5. Additional information

Third parties control exam questions, scoring, content updates, individual performance, and certification decisions. CertQuestionsBank operates independently and, unless expressly stated otherwise, is not affiliated with, authorized by, endorsed by, sponsored by, or approved by any certification provider. Exam results vary depending on individual preparation, experience, study time, and other factors.

We may update this Policy. The version in effect at the time of purchase will generally apply unless a later version is more favorable to the customer.