Experience Cloud Consultant Online Practice Questions

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Latest Experience Cloud Consultant Exam Practice Questions

The practice questions for Experience Cloud Consultant exam was last updated on 2025-07-17 .

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Question#1

AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.
What should AW Computing do to accomplish this goal?

A. Give access to its internal orgs using Chatter groups
B. Open its Slack implementation to all customers
C. Create a site with the Customer Service template
D. Create a site with the Marketing Microsite template

Question#2

Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages the External Account Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.
What could be the cause of the error?

A. Accounts with active Experience Cloud users cannot be merged with another account.
B. The user trying to merge the accounts does not have the Merge Portal Roles permission.
C. The user trying to merge the accounts does not have the System Administrator profile.
D. Accounts used in an External Account Hierarchy cannot be merged with another account.

Question#3

Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?

A. Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.
B. Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.
C. Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
D. A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is by default a person account.

Question#4

What is required when creating portal users through Just-Time (JIT) provisioning?

A. FederationIdentifier
B. Organization_id
C. FirstName
D. User.Role

Question#5

How can Sharing Sets be used to share records with Customer Community users?

A. Create one Sharing Set and add the objects to share in the Sharing Set.
B. Create one Sharing Set, select the ‘All Objects options for the Sharing Set, and add the Customer Community profiles to the Sharing Set.
C. Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set.
D. Create one Set per object and add the Customer Community profiles to each Sharing Set.

Exam Code: Experience Cloud ConsultantQ & A: 185 Q&AsUpdated:  2025-07-17

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