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Latest Service Cloud Consultant Exam Practice Questions

The practice questions for Service Cloud Consultant exam was last updated on 2025-06-01 .

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Question#1

Universal Containers wants to import an external knowledge base to Lightning Knowledge using the Knowledge Importer.
How should this be implemented? Choose 2 answers

A. Article Record Types must be created before the import.

B. Each Article Record Type must be in a separate CS

C. Article Record Types will be created as part of the import.

D. Multiple Article Record Types can be imported in the same CS

Question#2

Universal Containers would like for article to be different channel for social interactions.
What solution should a consultant recommend?

A. Set up communication channel layouts in the object manager to use Insert Article into Social post.

B. Set up insert Article into Social post and enable the customer community portal.

C. Create a Chatter group and invite the customer to join with an external chatter user.

D. Create a Visualforce page on the customer community portal.

Question#3

Universal Containers is changing their case management system to salesforce. All active accounts, contacts, open cases and closed cases for the past five years must be migrated to salesforce for go-live.
Which approach should the consultant use for date migration?

A. Prepare, plan, Test, execute, validate.

B. Plan, prepare, test, execute, validate.

C. Plan, prepare, validate, execute, test

D. Prepare, plan, validate, execute, test

Question#4

Cloud Kicks wants to standardize its service KPIs for response time and first case closure rates. Individual service agents, team leaders, regional directors, and the VP of service should see the same KPIs calculated using only the data the user can access.
What is the recommended running user to meet the requirements?

A. Let the dashboard viewers choose

B. The user creating the dashboard

C. The VP of service

D. The dashboard viewer

Question#5

Cloud Kicks (CK) has created hundreds of Knowledge articles about its products. The articles have been attached to dosed cases. A new product release will require changes to dozens of articles. After revising the articles, CK wants to see that a prior article version was associated with the closed cases.
What is the recommended method to meet the requirements?

A. Select Flag as new version' checkbox when publishing.

B. Use Smart Link to Article to select the prior version.

C. Enable Knowledge User for Service Agents.

D. Use the Clone option to create a new article.

Exam Code: Service Cloud ConsultantQ & A: 198 Q&AsUpdated: 2025-06-01

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