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Latest 74920T Exam Practice Questions

The practice questions for 74920T exam was last updated on 2025-09-15 .

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Question#1

With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?

A. Implementing corrective actions

B. Choosing corrective actions

C. Recognizing the problem

D. Determining the triggers

Question#2

You have been asked to remove an existing hunt group 10 in the Call Center Elite system. The hunt group is associated with Group type of EAD-MIA, and multiple vectors are referencing this hunt group.
Which command would be the start point?

A. list usage hunt-group 10

B. list hunt group 10

C. list usage extension xxxx(Where xxxx is the extension number)

D. remove hunt-group 10

Question#3

Given the following conditions:
✑ In the Business Advance configuration ✑ During agent surplus conditions
✑ WHEN agents are available
✑ The agent selection method is PAD
When a call arrives, how will the Communication Manager interpret the highest priority calls?

A. As the highest skill level agent with the lowest occupancy

B. As the agent with the lowest ratio of adjusted work time and target allocation for the skill

C. As the highest skill level, most idle agent

D. As the most idle agent, without regard to skill level

Question#4

A customer wants to configure their call center for emergencies.
What action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?

A. Set a value variable and change the value assigned using a feature access code

B. Set a trunk group and change the trunk number using a variable

C. Set a vector directory number with a collect-type variable

D. Set a feature access code that detects a power outage and reroutes calls automatically

Question#5

Which three commands can be used with Network Call Deflection? (Choose three.)

A. Collect digits

B. Route-to number

C. Announcement

D. Queue to best:

E. Wait hearing ringback

Explanation:
Reference: https://downloads.avaya.com/elmodocs2/callctr/Vector_EASR.13.pdf (302)

Exam Code: 74920TQ & A: 83 Q&AsUpdated: 2025-09-15

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