820-605 Exam Guide & Practice Questions

Latest 820-605 Exam Practice Questions

The practice questions for 820-605 exam was last updated on 2026-08-23 .

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Question#1

A CSM is preparing for a Quarterly Success Review and notices that only 15 percent of provisioned users have logged into the new collaboration platform over the past month. The customer has not reported any issues.
Which lens revealed this adoption barrier?

A. telemetry

B. observation

C. data

D. conversation

Question#2

A financial services customer invests in secure access controls because leadership wants to reduce exposure to operational and reputational threats.
Which business driver is the CSM addressing?

A. mitigate business risk

B. increase profitability

C. reduce operational cost

D. accelerate time-to-market

Question#3

During a QSR, the customer agrees that a second use case should be explored next quarter because the first use case delivered the expected results.
What should the CSM do in the CSP?

A. Transfer ownership of the success plan to the sales team to manage the expansion.

B. Replace the original baseline metrics and insert the commercial pricing for the new deployment.

C. Document the new expansion opportunity, the linked business outcome, and the planned next steps.

D. Archive the completed initial use case and prepare the plan for the new deployment.

Question#4

A global customer has high annual recurring value, multiple stakeholders, and a complex adoption path with customized planning needs.
Which engagement model is appropriate?

A. high-touch

B. digital-touch

C. scale-touch

D. mid-touch

Question#5

A retailer purchases network automation to reduce operating costs, specifically aiming to cut branch troubleshooting time by 20% this year.
Which statement represents the Customer Intent?

A. Decrease overall corporate operating costs by the end of the fiscal year.

B. Deploy network automation software across all major enterprise branch locations.

C. Cut branch troubleshooting time by 20% within the current calendar year.

D. Improve lifecycle visibility for the partner account team during the next quarter.

Disclaimer

This page is for educational and exam preparation reference only. It is not affiliated with Cisco, Cisco Specialist Certifications, or the official exam provider. Candidates should refer to official documentation and training for authoritative information.

Exam Code: 820-605Q & A: 50 Q&As Updated: 2026-08-23

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