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Latest 820-605 Exam Practice Questions

The practice questions for 820-605 exam was last updated on 2026-04-10 .

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Question#1

Which role within a Customer Success organization acts as a single contact point for a customer across multiple technologies?

A. Delivery Team

B. Account Manager

C. Customer Success Manager

D. Customer Success Specialist

Question#2

Which two actions should be taken when a customer's usage is in decline? (Choose two.)

A. Show the customer how the current solution compares to the offers from a competitor.

B. Assess the capabilities of the solution against the customer's desired outcomes.

C. Tell the customer a new solution will soon be available.

D. Review the implementation plan with key customer leadership.

E. Identify changes in the customer's business processes.

Question#3

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

A. completion of customer training

B. confirmation of customer business outcomes

C. review of product roadmap

D. scheduling of Quarterly Success Review

E. agreement of key stakeholders

Question#4

What is a lagging indicator of the customer achieving the value proposition?

A. product deployment

B. contract renewal

C. decrease in the number of problem reports

D. movement to evaluate stage

Question#5

Refer to the exhibit.

Cisco-820-60534_1

What is the problem with this RACI example?

A. Every task should have four people consulted.

B. No one has multiple roles.

C. More stakeholders should be involved.

D. Too many people are accountable for this task.

Disclaimer

This page is for educational and exam preparation reference only. It is not affiliated with Cisco, Cisco Specialist Certifications, or the official exam provider. Candidates should refer to official documentation and training for authoritative information.

Exam Code: 820-605Q & A: 171 Q&AsUpdated: 2026-04-10

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