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Latest 820-605 Exam Practice Questions

The practice questions for 820-605 exam was last updated on 2025-07-17 .

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Question#1

Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

A. No action is necessary as long as the health index is green

B. Observe the online image of the customer

C. Review and update the success plan for ongoing activities

D. Manage the service issues and escalations

E. Join the sales and marketing strategy meetings

Question#2

In which stage does the Customer Success Manager initially validate stakeholders?

A. onboarding

B. deployment

C. utilization

D. purchase

Question#3

The customer wants to increase their market share and protect brands reputation.
Which two business outcomes are critical to the company’s success? (Choose two.)

A. risk management

B. credibility

C. business growth

D. cost efficiency

E. sustainability

Question#4

In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?

A. Implement

B. Adopt

C. Use

D. Onboard

Question#5

What is the best reason for documenting your customer’s success?

A. To provide awareness of the value achieved by the customer’s purchased solution B . To establish KPI’s that measure the success of your company’s business

B. To document roles and responsibilities for your project management D . To provide expansion opportunities for your sales team

Exam Code: 820-605Q & A: 163 Q&AsUpdated: 2025-07-17

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