ACP-420 Exam Guide
This ACP-420 exam focuses on practical knowledge and real-world application scenarios related to the subject area. It evaluates your ability to understand core concepts, apply best practices, and make informed decisions in realistic situations rather than relying solely on memorization.
This page provides a structured exam guide, including exam focus areas, skills measured, preparation recommendations, and practice questions with explanations to support effective learning.
Exam Overview
The ACP-420 exam typically emphasizes how concepts are used in professional environments, testing both theoretical understanding and practical problem-solving skills.
Skills Measured
- Understanding of core concepts and terminology
- Ability to apply knowledge to practical scenarios
- Analysis and evaluation of solution options
- Identification of best practices and common use cases
Preparation Tips
Successful candidates combine conceptual understanding with hands-on practice. Reviewing measured skills and working through scenario-based questions is strongly recommended.
Practice Questions for ACP-420 Exam
The following practice questions are designed to reinforce key ACP-420 exam concepts and reflect common scenario-based decision points tested in the certification.
Question#1
The requirements for an SLA were:
4-hour goal for Problem issue types on a 24/7 calendar
4-hour goal for any issue type with the priority Highest during business hours
40-hour goal for all other issues during business hours
The SLA was configured as shown:
Which statement is true?
A. Problem issue types with a priority of Highest will use the Business Hours 9-5 calendar.
B. Some SLAs may never breach despite remaining unresolved.
C. Problem issue types with a priority of Highest will likely be resolved too late.
D. The order of the goals does not meet the requirements.
Question#2
1.Customers must be able to select the related service when creating a request.
They should only be able to see the services to which their organization has access.
Project admin Pam must meet these requirements using a scalable solution.
What should Pam do?
A. Create request types for each service.
B. Add the Entitlement field to the request type.
C. Modify customer permissions.
D. Create a select list custom field with a list of services.
Question#3
Your service project has French and Italian translations, but no customer is able to see anything in Italian via the portal.
Identify the reason.
A. None of the customers are located in Italy.
B. Italian is included in the project but not available to customers.
C. Some of the Italian sections still need to be reviewed.
D. All Italian customers are anonymous users.
Question#4
Last month your company reached its automation usage limit.
What configuration change may reduce the risk of this happening again?
A. disabling system rules
B. disallowing rule actions to trigger other rules
C. disabling rules that log actions
D. transferring rules to lower usage users
Question#5
Steph raised a request on the portal.
She added Jeff as a request participant.
Which statement is definitely true?
A. Both can add comments but only Steph can add files to the request.
B. Both Steph and Jeff can edit request details on the portal.
C. Jeff might be able to add other request participants.
D. Steph cannot remove Jeff as a request participant.
Disclaimer
This page is for educational and exam preparation reference only. It is not affiliated with Atlassian, Jira service management, or the official exam provider. Candidates should refer to official documentation and training for authoritative information.
