A. Request the power company to provide an estimate
B. Inform the customer that it is not possible to exactly determine how the power is generated
C. Ignore the request since the source of power generation is not part of the SLA
D. Implement the Renewable Energy Factor (REF) and report accordingly
Explanation:
Within EPI’s Environmental Sustainability framework, the Renewable Energy Factor (REF) is the recommended metric for determining and reporting how much of a data center’s consumed power originates from renewable energy sources. REF provides a standardized, transparent, and repeatable method for calculating the renewable component of the total energy supply. This is essential because power grids draw energy from mixed sources, and data centers must demonstrate sustainability performance accurately and consistently, especially when customers demand visibility into carbon-related metrics.
Implementing REF allows the data center to quantify renewable contributions from sources such as solar, wind, hydro, geothermal, or certified renewable energy certificates. It also enables customers to compare sustainability performance across providers, improving trust and supporting corporate environmental objectives. REF becomes part of the data center’s transparency strategy, demonstrating commitment to responsible energy usage and aligning with global sustainability expectations.
Options A and B are insufficient and unprofessional; energy providers may give general data, but these are not standardized for reporting purposes.
Option C is inappropriate because sustainability transparency is increasingly demanded even if not in the SLA. Therefore, implementing REF is the correct and industry-aligned response.