CTA Online Practice Questions

Explanation:
Security should be established before configuring interfaces or business logic in the ServiceNow application build process. This is known as "security by design."
Here's why:
Prevent Security Gaps: Building security into the application from the start helps prevent vulnerabilities and security gaps that can be exploited later.
Reduce Rework: Addressing security early avoids costly rework later if security issues are discovered after development is complete.
Enforce Best Practices: Starting with security ensures that security best practices are followed
throughout the development process.
Why not the other options?
A. Only when issues are encountered during operations: This is a reactive approach that can lead to significant security risks.
B. After configuring all the application workspaces: Security should be integrated throughout the application, not just in specific workspaces.
C. After configuring all required integrations: Security should be considered before and during integration to ensure secure data exchange.
Reference: ServiceNow Security best practices, Secure development lifecycle

Explanation:
The primary purpose of Test Management 2.0 is to streamline manual testing processes.
It provides a structured framework for:
Planning and Designing Tests: Creating test plans, test cases, and test suites.
Executing Tests: Tracking test execution and recording results.
Managing Defects: Logging and tracking defects found during testing.
Reporting: Generating reports on test coverage, progress, and results.
Why not the other options?
B. To generate test cases automatically: While Test Management 2.0 can help with test case design, it doesn't automatically generate them.
C. To automate software testing processes: This is the role of the Automated Testing Framework (ATF). Test Management 2.0 can be used alongside ATF to manage automated tests.
D. To replace human testers with AI: While AI can assist with testing, Test Management 2.0 is primarily designed to support human testers, not replace them.
Reference: ServiceNow Test Management 2.0 documentation

Explanation:
Master/Core data in ServiceNow refers to the foundational data that is essential for the platform's operation and various applications.
This includes:
A. Approval Policies: These define the rules and workflows for approvals within the platform, impacting various processes.
C. CMDB data: The Configuration Management Database (CMDB) contains critical information about IT assets, services, and their relationships.
E. User information: Data about users, their roles, and their permissions is crucial for access control and security.
Why not the other options?
B. Transaction logs: These are operational data that record system activities, not core master data.
D. Service model data: While important, service model data is typically built upon the foundation of master data like the CMDB and user information.
Reference: ServiceNow data management best practices

Explanation:
In a multi-development environment stack in ServiceNow, the types of splits commonly refer to how development efforts are organized and managed across different environments.
Product-based splits:
Development efforts are divided based on specific products or modules. For instance, one team may work on ITSM while another works on ITOM.
Release-based splits:
Development is split by different release versions. Teams may work on different versions of the same product for testing, updates, or new features.
These splits help manage concurrent development efforts efficiently, especially in environments with multiple teams and priorities.

Explanation:
The two primary methods for populating the CMDB with data from third-party sources are:
C. IntegrationHub ETL: IntegrationHub ETL (Extract, Transform, Load) allows you to connect to various data sources, extract data, transform it to match the CMDB structure, and load it into the CMDB. This is a very flexible and powerful tool for integrating with a wide range of third-party systems.
D. Service Graph Connectors: Service Graph Connectors are pre-built integrations that connect ServiceNow to specific third-party applications and services. They provide a streamlined way to import data from these sources into the CMDB.
Why not the other options?
A: The I&R engine primarily focuses on identifying and reconciling CIs, not on the initial population of data from external sources.
B: Discovery is used to automatically discover and populate information about devices and applications within your own network, not primarily from third-party sources.
E: Service Mapping focuses on discovering and mapping the relationships between applications and infrastructure components, not on importing data from external sources.
Reference: ServiceNow IntegrationHub ETL documentation, ServiceNow Service Graph Connectors documentation