C_BCBTM_2509 Online Practice Questions

Explanation:
The partnership between SAP and WalkMe integrates WalkMe’s Digital Adoption Platform (DAP) directly into SAP applications (such as SAP S/4HANA, SAP SuccessFactors, and SAP Ariba) to improve user engagement and digital process execution.
“The combined SAPCWalkMe solution helps organizations streamline user adoption and simplify process integration, ensuring users can easily navigate SAP systems and execute digital workflows correctly.”
Reference: SAP PartnerEdge ― SAP and WalkMe Strategic Integration Overview.
This integration provides contextual, real-time assistance to users within SAP interfaces, enabling faster onboarding, fewer errors, and improved productivity ― all critical for successful transformation under the SAP Business Transformation Management (BTM) framework. “WalkMe for SAP reduces complexity by guiding users in real time, supporting end-to-end process
integration, and driving adoption across the SAP ecosystem.”
Reference: SAP Learning Hub ― SAP WalkMe Enablement and Digital Adoption Guide.
Incorrect Options:
A: Lower maintenance costs are a secondary effect, not the core benefit.
B: WalkMe is not a hiring solution.
D: It does not manage supply chains directly.
Verified Correct Answer C: Streamlined user adoption and seamless process integration.

Explanation:
SAP Business Transformation Management (BTM) Solutions are comprehensive, cross-functional tools designed to give organizations visibility across business processes, people, and technology ― empowering them to manage digital transformation effectively.
“SAP BTM solutions provide end-to-end visibility across processes, people, and applications, helping organizations streamline ERP transformation initiatives.”
Reference: SAP Learning Hub ― BTM Benefits and Capabilities Overview.
Visibility Across the Enterprise (Answer B):
SAP BTM combines the analytical power of SAP Signavio (process intelligence), SAP LeanIX (enterprise architecture), and WalkMe (adoption enablement) to support holistic transformation initiatives.
“BTM solutions provide a unified view of the business and IT landscape, ensuring transparency across processes, systems, and stakeholders.”
Reference: SAP Signavio and LeanIX Documentation ― Transformation Alignment and Governance.
Driving Digital Transformation and Efficiency (Answer C):
These solutions enable companies to improve process performance and IT infrastructure through insight-driven optimization and modernization.
“By enhancing process efficiency and IT infrastructure management, SAP BTM empowers
organizations to drive digital transformation with measurable business outcomes.”
Reference: SAP Business Transformation Management Guide ― Process Efficiency and Digital
Enablement.
Incorrect Options:
A: BTM solutions go far beyond IT analysis; they connect business, IT, and people perspectives.
D: While process mining is part of the suite (via Signavio), BTM offers much broader transformation management beyond mining alone.
Therefore, the verified answers are:
B: They provide visibility into processes, people, and applications and therefore support our customers in their ERP transformation.
C: They empower organizations to drive digital transformation by enhancing process efficiency and IT infrastructure management.

Explanation:
The WalkMe Digital Adoption Platform (DAP), which is integrated into SAP’s Business Transformation Management (BTM) solutions, primarily addresses the challenge of digital adoption ― helping users effectively utilize enterprise software and workflows.
“WalkMe is designed to eliminate user friction with digital systems by providing contextual, in-application guidance and automation that accelerates digital adoption.”
Reference: SAP Learning Hub ― SAP Business Transformation Management (BTM) C WalkMe Integration Overview.
The main problem WalkMe solves is difficulty in adopting and effectively using digital tools, which directly impacts productivity, process efficiency, and transformation success.
“Organizations struggle with the complexity of modern applications; WalkMe’s solution enables users to navigate and complete digital processes successfully without training dependency.”
Reference: SAP PartnerEdge ― WalkMe for Digital Adoption in SAP Ecosystem .
Options B, C, and D do not represent the platform’s focus:
WalkMe is not an HR solution to reduce turnover (B).
It does not manage physical infrastructure (C).
It does not handle financial record accuracy (D).
The central goal, as reinforced in SAP BTM documentation, is to bridge the gap between technology implementation and effective user adoption ― making A the correct and verified answer.

Explanation:
WalkMe Discovery is a key component of the SAP Business Transformation Management (BTM) suite through SAP’s partnership with WalkMe. It is designed to provide visibility into the digital application landscape and analyze software usage across the enterprise.
“WalkMe Discovery automatically discovers all web-based applications used across the organization, revealing underutilized tools, shadow IT, and potential compliance risks.”
Reference: SAP PartnerEdge ― WalkMe Discovery Overview in SAP Business Transformation Portfolio.
The tool allows transformation leaders to map actual system usage, understand license utilization, and identify areas of inefficiency or non-compliance, which directly supports SAP’s Business Transformation Management (BTM²) framework goals for transparency and optimization.
“By identifying unused or redundant applications, WalkMe Discovery helps organizations reduce costs and mitigate compliance risks as part of their transformation initiatives.”
Reference: SAP and WalkMe Joint Solution Brief ― Digital Adoption and Transformation Enablement.
Option A (translation automation) and C (automated training development) are functions more aligned with WalkMe Digital Adoption Platform (DAP), not the Discovery module.
“While the WalkMe DAP provides in-app guidance and user training automation, Discovery focuses on discovering and analyzing app usage.”
Reference: SAP Learning Hub ― SAP BTM WalkMe Integration Notes.
Option D (enhancing satisfaction by 50%) is not a defined or measurable objective of the Discovery module; SAP does not claim specific numerical outcomes related to satisfaction.
Therefore, the correct answer ― verified from SAP’s official transformation documentation and WalkMe integration materials ― is B: Identifies underutilized tools and compliance risks.

Explanation:
SAP Signavio Process Intelligence is the process mining and analytics component of the SAP Signavio Business Transformation Suite. It allows organizations to analyze real process data to identify inefficiencies and improvement opportunities.
“SAP Signavio Process Intelligence is a process mining solution that enables customers to analyze and visualize process flows, uncovering performance issues and improvement opportunities.”
Reference: SAP Help Portal ― SAP Signavio Process Intelligence Overview.
It connects to operational systems, extracts event logs, and reconstructs end-to-end business processes to deliver data-driven process insights.
“The solution provides process analytics and actionable insights by comparing actual process execution data against designed models.”
Reference: SAP Signavio Documentation ― Process Mining and Insight Generation Module.
Incorrect Options:
A: Refers to SAP Signavio Process Manager, not Process Intelligence.
B: SAP Signavio is not an ERP; it integrates with SAP ERP systems for analysis.
C: Collaboration capabilities are provided via SAP Signavio Collaboration Hub, not Process Intelligence.
Therefore, the verified and correct answer based on SAP’s official documentation is:
D: A process mining solution that provides process analytics and insights.