A. Check to see if the financial institution is having an internal problem.
B. Tell the employee the deposit is not considered late until midnight the day of payday.
C. Verify the employee provided the correct routing and account numbers for any direct deposits.
D. Ask the employee if they checked the deposit via an ATM, spoke with an actual bank representative, or checked online banking.
Explanation:
Deposits should be available on payday morning, and payroll staff must act immediately if there is an issue.
Telling the employee to wait until midnight (B) is incorrect because it delays action and could lead to compliance issues.
Reference: NACHA Direct Deposit Guidelines
Payroll Banking & Deposit Compliance Guide (Payroll.org)