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Latest Field Service Lightning Consultant Exam Practice Questions

The practice questions for Field Service Lightning Consultant exam was last updated on 2025-09-15 .

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Question#1

Geolocation tracking is enabled for universal container's for technician but should apply to full time employees
How can Geolocation tracking for contractors to be disabled?

A. Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractor

B. Unchecked the collect service resources Geolocation history field in field service mobile settings

C. Unchecked the geocoding field on the contractor's profile

D. Set the Geolocation update frequency field to zero for contractors

Question#2

Universal Containers’ (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks .
How can this be supported using standard fields and features?

A. Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order Line Item.

B. Train Dispatchers to update the “Duration” field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order Line Item.

C. Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the “Duration” field on the Work Order Line Item.

D. Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order.

Question#3

Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?

A. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.

B. Use work types to assign associated articles to work order.

C. Create a custom Mobile App that syncs articles based on service appointment assignments.

D. Write a workflow that associates articles to work orders based on a picklist on the work order.

Question#4

A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians? Choose 2 answers

A. Reshuffle

B. Group Nearby

C. Resource Schedule Optimization

D. In-day Optimization

Question#5

Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order .
Which three should a Consultant set up in order to achieve this requirement?

A. Create Account-wide Discounts.

B. Apply Promotion to the Work Order.

C. Apply Price Book to the Work Order.

D. AppCreate Products and Price Book Entries.

E. Create Work Order Line Items with Products.

Exam Code: Field Service Lightning ConsultantQ & A: 304 Q&AsUpdated: 2025-09-15

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