A. Real-time data updates
B. Interactive drill-down capabilities
C. SLA escalation tracking
D. Work queue automation
Explanation:
Insights provide real-time data updates, ensuring that users always work with the most current case information. They also support interactive drill-down capabilities, allowing users to explore deeper levels of data. SLA escalation tracking and work queue automation are unrelated to reporting and Insights. These features improve data analysis and reporting flexibility.