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Latest PL-200 Exam Practice Questions

The practice questions for PL-200 exam was last updated on 2025-06-01 .

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Question#1

DRAG DROP
You are a Dynamics 365 for Customer Service administrator.
You must create a form for team members to use.
The form must provide the ability to:
✑ Lock a field on a form.
✑ Trigger business logic based on a field value.
✑ Use existing business information to enhance data entry.
You need to implement business rule components to create the form.
Which components should you use? To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

Explanation:
Action
Condition
Recommendation

Question#2

DRAG DROP
You need to set up webpage permissions.
Which permissions must you set? To answer, move the appropriate permissions to the correct page. You may use each permission once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

Question#3

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are creating Power Virtual Agents chatbot that captures demographic information about customers.
The chatbot must determine the group a customer belongs to based on their age.
The age groups are:
✑ 0 - 17
✑ 18 - 25
✑ 26 - 35
✑ 36 - 55
✑ 55 - 100
You need to configure the chatbot to ask a question that can be used to determine the correct age group.
Solution: Use Date and time for Identify in the question and then add branches that use conditional logic to determine the age group.
Does this meet the goal?

A. Yes

B. No

Question#4

You deploy a Power Vitlu.il Agents chatoot that integrates with Dynamics 365 Omnichannel for Customer Service.
You observe that the chatbot is not able to recognize the questions asked by use's.
You need to ensure that the chatbot can respond to unrecognized questions. The solution must minimize administrative effort.
What should you do?

A. Add a fallback topic

B. Create new topics.

C. Create an entity.

D. Modify the Escalate system topic.

Question#5

DRAG DROP
You plan to automate several different processes by using Power Automate.
Each process has unique characteristics.
You need to recommend components for each process.
Which components should you recommend? To answer, drag the appropriate components to the correct processes. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

Explanation:
1: Custom connector (REST API access)
2: Unatteded UI flow

Exam Code: PL-200Q & A: 292 Q&AsUpdated: 2025-06-01

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