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Latest PL-200 Exam Practice Questions

The practice questions for PL-200 exam was last updated on 2025-10-15 .

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Question#1

You need to create the evaluation record for a prospect.
What should you use?

A. a plug-in

B. a cloud flow

C. a quick create form

D. a classic Dataverse workflow

Question#2

HOTSPOT
You are a Dynamics 365 Customer Service administrator.
A user must be able to view system posts and activities in a dashboard.
You need to create the dashboard for the user.
Which components should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Explanation:
Box 1: Timeline
The timeline helps agents see all customer interaction history across channels, personnel, and the support lifecycle. The timeline is used across Dynamics 365 applications to capture activities like notes, appointments, emails, tasks, and more, to ensure that all interactions with the customer are tracked and visible over time. Agents use the timeline to quickly catch up on all of the latest activity details with the customer to provide the most personalized support experience.
Box 2: Lists
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-admin

Question#3

DRAG DROP
A company uses a model-driven app with Microsoft Dataverse in a single environment
The company requires a canvas app that includes the same data as the model-driven app.
You need to create the canvas app.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Question#4

HOTSPOT
You need to design the FAQ solution to handle unknown responses.
Which component should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Explanation:
Reference: https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off

Question#5

HOTSPOT
You are building a model-driven app for a company.
You identify several custom commands that the app must support, including the following commands:
• Save a row.
• Move the user to a different row in the application.
• Navigate the user to an external webpage.
• Show a notification that the user can accept or decline.
You need to identify the formula to use for each requirement.
Which formulas should you identify? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Exam Code: PL-200Q & A: 293 Q&AsUpdated: 2025-10-15

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