SPLK-3002 Online Practice Questions

Explanation:
Reference: https://docs.splunk.com/Documentation/ITSI/4.10.2/EA/REBestPractice
A is the correct answer because when in maintenance mode, KPIs and notable events will begin to be generated again once the window is over. Maintenance mode is a feature of ITSI that allows you to temporarily suspend alerts and health score calculations for a service or an entity during planned maintenance or downtime. During maintenance mode, KPI searches still run, but the results are buffered until the window is over. Once the window is over, the buffered results are processed and alerts and health scores are generated if necessary.
Reference: [Overview of maintenance windows in ITSI]

Explanation:
An ITSI Glass Table provides a customizable, high-level view that can display a system's topology overlaid with real-time Key Performance Indicator (KPI) metrics and service health scores. This visualization tool allows users to create a visual representation of their IT infrastructure, applications, and services, integrating live data to monitor the health and performance of each component in context. The ability to overlay KPI metrics on the system topology enables IT and business stakeholders to quickly understand the operational status and health of various elements within their environment, facilitating more informed decision-making and rapid response to issues.

Explanation:
Reference: https://docs.splunk.com/Documentation/MSExchange/4.0.3/Reference/ServiceAnalyzer The service analyzer is a dashboard that allows you to monitor the overall service and KPI status in ITSI. The service analyzer displays a list of all services and their health scores, which indicate how well each service is performing based on its KPIs. You can also view the status and values of each KPI within a service, as well as drill down into deep dives or glass tables for further analysis. The service analyzer helps you identify issues affecting your services and prioritize them based on their impact and urgency.
The main purpose of the service analyzer is:
D) Monitor overall service and KPI status. This is true because the service analyzer provides a comprehensive view of the health and performance of your services and KPIs in real time. The other options are not the main purpose of the service analyzer because:
A) Display a list of all services and entities. This is not true because the service analyzer does not display entities, which are IT components that require management to deliver an IT service. Entities are displayed in other dashboards, such as entity management or entity health overview.
B) Trigger external alerts based on threshold violations. This is not true because the service analyzer does not trigger alerts, which are notifications sent to external systems or users when certain conditions are met. Alerts are triggered by correlation searches or alert actions configured in ITSI.
C) Allow analysts to add comments to alerts. This is not true because the service analyzer does not allow analysts to add comments to alerts, which are notifications sent to external systems or users

Explanation:
In Splunk IT Service Intelligence (ITSI), teams are used to organize services, KPIs, and other objects within ITSI to facilitate access control and management:
B) Services should be assigned to the 'global' team if all users need access to it: The 'global' team in ITSI is a built-in concept that denotes universal accessibility. Assigning services to the 'global' team makes them accessible to all ITSI users, irrespective of their specific team memberships. This is useful for services that are relevant across the entire organization.
C) By default, all services are owned by the built-in 'global' team and administered by the 'itoa_admin' role: This default setting ensures that upon creation, services are accessible to administrators and can be further re-assigned or refined for access by specific teams as needed.
D) A new team admin role should be created for each team. The new role should inherit the 'itoa_team_admin' role: This best practice allows for granular access control and management within teams. Each team can have its own administrators with the appropriate level of access and permissions tailored to the needs of that team, derived from the capabilities of the 'itoa_team_admin' role.
The concept of adding 'itoa admin roles' with read-only permissions contradicts the typical use case for administrative roles, which usually require more than read-only access to manage services and entities effectively.

Explanation:
In the context of troubleshooting KPI search performance in Splunk IT Service Intelligence (ITSI), the search names in the job activity that identify base searches typically follow the pattern "Indicator - Shared - xxxx - ITSI Search." These base searches are fundamental components of the KPI calculation process, aggregating and preparing data for further analysis by KPIs. Identifying these base searches in the job activity is crucial for diagnosing performance issues, as these searches can be resource-intensive and impact overall system performance. Understanding the naming convention helps administrators and analysts quickly pinpoint the base searches related to specific KPIs, facilitating more effective troubleshooting and optimization of search performance within the ITSI environment.