A. Persuades rather than using authority
B. Deflects information that could change the team's work
C. Determines the day-to-day activities for the team
D. Solves problems on behalf of the team
Explanation:
According to the SAFe 6 Scrum Master documentation, one of the traits of a servant leader is to persuade rather than use authority. This means that the servant leader influences others by appealing to their values, beliefs, and interests, rather than by imposing their own will or position. By persuading rather than using authority, the servant leader fosters a culture of collaboration, empowerment, and trust, where team members are more likely to accept and welcome coaching, feedback, and change. Persuasion also helps the servant leader to align the team with the organization’s vision, mission, and goals, and to create a shared understanding of the purpose and value of the work.
Scrum Master/Team Coach
Servant Leadership: A Key Driver of High-Performing Agile Teams The Scrum Master as a Servant-Leader