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Latest Salesforce Certified Platform Administrator II Exam Practice Questions

The practice questions for Salesforce Certified Platform Administrator II exam was last updated on 2025-09-15 .

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Question#1

Cloud Kicks has Service end Soles Manager roles that need to be able to see a I Accounts. Currently, they each have their own custom profile. The organization-wide defaults are set to Private and a sharing rule share access to Accounts to the sales and service teams based on criteria.
What should the administrator do to allow the service and sales Manager to sec all Accounts?

A. Configure a custom profile for each manager that gives them view All on Accounts.

B. Set the organization-wide default for Accounts to Public Read Only.

C. Create a permission set with view All to Accounts and assign it to the Service and Sales Managers.

D. Move the Service and Sales Managers higher in the role hierarchy.

Explanation:
A permission set is a collection of settings and permissions that can extend users’ functional access without changing their profiles. By creating a permission set with view All on Accounts and assigning it to the service and sales managers, an administrator can grant them access to all account records in their org without modifying their existing profiles.
Reference: https://help.salesforce.com/s/articleView?id=sf.users_permissionsets.htm&type=5

Question#2

Which two tools should an administrator use to required data to be entered in a field and improve data quality on a record in Salesrorce? Choose 2 answers

A. validation Rules

B. Dashboards

C. Workflow Rules

D. Page Layouts

Explanation:
Validation rules and page layouts are two tools that can be used to require data to be entered in a field and improve data quality on a record in Salesforce. Validation rules are a way to enforce data quality and integrity by checking the values of fields before a record is saved and displaying an error message if the values do not meet the specified criteria. Page layouts are a way to control the layout and organization of fields, buttons, related lists, and other components on a record page. Page layouts can also make fields required so that users must enter a value before saving a record.

Question#3

The VP of sales at AW Computing utilizes a Lead report grouped by Country and Lead Source to show where the leads are coming from. The number of leads vanes greatly for each Country.
What should the administrator configure on the report to show the Lead Source effectiveness for each country?

A. The 'Show Unique Count*

B. PARENTGROUPVAL Function

C. Bucket fitters

D. PREVGROUPVAL function

Explanation:
The PARENTGROUPVAL function is a formula function that returns the value of a parent group in a report. It can be used to compare values across different groupings and show relative performance. In this case, the administrator can use this function to show the lead source effectiveness for each country by calculating the percentage of leads from each lead source divided by the total number of leads for each country.
Reference: https://help.salesforce.com/s/articleView?id=sf.reports_formulas_parentgroupval.htm&type=5

Question#4

The administrator at Cloud Kicks (CK) is troubleshooting why users are missing expected email alerts from an automated process. The investigation shows that CK is hitting its daily limit.
What should the administrator review to resolve the issue?

A. Email Logs

B. HTML Email Status Report

C. Notification Delivery Settings

D. Outbound Messages

Explanation:
Email logs provide information about email delivery, such as the sender, recipient, date and time, delivery status, and any error messages. The administrator can use email logs to troubleshoot why users are missing expected email alerts and identify which emails are hitting the daily limit.
Reference: https://help.salesforce.com/articleView?id=email_logs.htm&type=5

Question#5

Select power users want the ability to make configuration changes to a specific custom object.
What tool should the administrator assign to the power users to enable this?

A. View Setup and Configuration

B. Delegated Administration

C. Sharing Rule

D. Modify All Data

Explanation:
Delegated Administration is a feature that allows administrators to delegate some administrative tasks to other users without giving them full access to Setup. Delegated administrators can manage users and assign permissions for specific custom objects, tabs, apps, and fields. This can help reduce the workload of the system administrator and empower power users to make configuration changes to a specific custom object

Exam Code: Salesforce Certified Platform Administrator IIQ & A: 250 Q&AsUpdated: 2025-09-15

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