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Latest Salesforce Communications Cloud Exam Practice Questions

The practice questions for Salesforce Communications Cloud exam was last updated on 2025-06-03 .

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Question#1

Universal containers is a communication service provider using communication cloud. A member of UC’s legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

A. Which of the products are inactive?

B. Are there customer specific offerings?

C. Can we rationalize products to a smaller number?

D. Which of the provided products are still actively sold?

Question#2

A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same.
What is the recommendation approach for an assets management strategy in this case?

A. Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered

B. Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered

C. Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered

D. Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered

Question#3

Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called “Installation Type” on the internet and TV offer.
What will be the consultant see as a result if the consumer order internet and TV together?

A. An error at runtime no value will be assigned to the attribute “installation Type” on the technical product

B. No errors will be returned the value for ‘Installation type’ on the technical product will be set to most recently modified attribute.

C. No error will be returned the “installation type” will be copied as empty/null after decomposition on the technical product

D. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes

Question#4

Universal containers want to include Product A every time they sell the bundle B. Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle.
How should a consultant configure the product in the system?

A. Configure the cardinality Min as 0, Max 1 and default as 1.

B. Configure the cardinality Min as 1, Max 1 and default as 1

C. Add an Auto Add rule to include product A with bundle B

D. Add a Recommendation rule for Product A when bundle B is added

Question#5

Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud.
What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A. What data and from which system will be migrated

B. Who will be the main point of contact for migration

C. What tools and databases will be used to perform the migration

D. What will be the overall cost for migration?

E. What is the quality, structure and frequency of the data migration?

Exam Code: Salesforce Communications CloudQ & A: 77 Q&AsUpdated: 2025-06-03

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