Salesforce Loyalty Management Online Practice Questions

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Latest Salesforce Loyalty Management Exam Practice Questions

The practice questions for Salesforce Loyalty Management exam was last updated on 2025-06-03 .

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Question#1

A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.
What should the Administrator do to troubleshoot and correct the error?

A. Confirm the member is assign to the correct tier and that tier has benefits
B. Adjust points on the member record to trigger member benefits actions
C. Confirm the program and member are in an active status
D. Issue a promotion to the member of the mission benefits

Question#2

Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?

A. Loyalty membership merge
B. Loyalty member profile
C. Loyalty member enrollment
D. Resetting tier points

Question#3

An Administrator must configure a tier point reset for a Loyalty Program to occur once every two years.
Which two setting does the Administrator need to consider in this scenario?

A. The Loyalty tier group field is populated.
B. The qualifying point reset date, period, and frequency are set on the tier group.
C. The Currency type field must correspond to qualifying.
D. The currency type field must correspond to non-qualifying.

Explanation:
The two settings that the Administrator needs to consider in this scenario are:
B. The qualifying point reset date, period, and frequency are set on the tier group. This setting determines when and how often the qualifying points are reset for all members in the tier group. For example, if the qualifying period is set to two years and the frequency is set to yearly, then the points are reset every year after two years of enrollment1.
C. The Currency type field must correspond to qualifying. This setting ensures that the tier group uses the same currency type as the loyalty program for tier assessment. For example, if the loyalty program uses qualifying points for tier assessment, then the tier group must also use qualifying points as the currency type2.

Question#4

What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud? Select three

A. Transmit Loyalty Promotion Segments to Marketing Cloud
B. Automatically Generate a New Individual Relationship
C. Activate and Publish the Segment
D. Enable Connector Settings on all the Loyalty Objects
E. Enable Service Connector for Promotion Escalations.

Question#5

What three facts should the administrator consider when creating and managing member groups?

A. Groups are associate with tiers.
B. Accrual type transactions associated with a group can be canceled.
C. Qualifying points can’t be transferred to a group.
D. Vouchers can’t be issued to groups.
E. Promotions can’t offered to groups.

Exam Code: Salesforce Loyalty ManagementQ & A: 112 Q&AsUpdated:  2025-06-03

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